Frequently Asked Questions
Clarify the most frequently asked questions about how we process your personal data and about the different services we have to offer you.
Yea! Deleting the User's account does not automatically cancel their active subscription. However, it is possible to cancel the recurrence of the premium subscription. For this, the User must contact us through the official channels, seek our Help Center!
There will be no refund to the User for the amounts paid for the current subscription, whether in full or in proportion to the unused period, after the expiry of the period for exercising the right to regret (07 days).
Can I use Mobills Financial Manager for my business?
Unfortunately not! Mobills Budget cannot be used for commercial purposes, that is, for cash control, such as controlling accounts payable and receivable from companies.
If this use is verified, our team will not be able to support the User.
What is the difference between Terms of Use and Privacy Notice?
The Terms of Use determine rules and guidelines that our customers must agree to have access to our services, such as conditions for using the app and/or website, and clarifying other possible doubts. In this document you will find, for example, information about plans, values, cancellation conditions, and how our banking integration works.
The Privacy Notice is the document that informs how the treatment of user data is carried out. In this notice we describe our privacy practices implemented during the collection and use of personal data.
How can I exercise my rights under the LGPD?
The General Personal Data Protection Law (Law nº 13.709/2018) guarantees you certain rights and guarantees in relation to your personal data, such as, for example, confirmation of the existence of personal data processing and access; data correction; portability; request for deletion or anonymization of personal data; refusal and revocation of consent; information about data sharing and automated decision review.
Thus, if you wish, you can contact us and submit your requests to exercise your rights, under the terms described in our Privacy Notice.
Is it safe to share my data with Mobills?
Yes! All personal data of our users is stored in an encrypted form, in addition to being synchronized, processed and stored on servers with a high standard of protection and security.
We strive to protect your privacy and your personal data, adopting technical, administrative and organizational security measures to prevent unauthorized access, destruction, loss, alteration or any other form of irregular or unlawful treatment. You can learn more about what data we use and how we treat your data by accessing our Privacy Policy.
How can I talk to Mobills about data privacy?
You can contact our data privacy officer through the email privacidade@mobills.com.br or access our help center here.